For large organisations, associations, not-for-profits and SMEs
The process on paper is rarely the one your team actually runs.
I help organisations improve how their processes, systems and people work together. With more than 20 years in business analysis, digital transformation, governance and delivery, I lead the work from understanding the problem to implementing the changes and handing them over.
So your team stops working around the system, the work no longer depends on one person who knows how it all fits together, and your executive, board or funders can see real progress.
How I deliver
- Quick wins early
- Reporting you can see
- Processes you own
How I deliver
- Quick wins early
- Reporting you can see
- Processes you own
What I’m engaged to do
Change delivered, not just recommended.
Lead the work
Define scope, plan delivery, manage stakeholders and budgets, coordinate decisions and lead implementation through to handover.
Fix how work runs
Review current processes, identify operational gaps and simplify workflows, responsibilities, approvals and handovers.
Get more from your systems
Review existing platforms, identify improvement opportunities, define requirements, support configuration and coordinate systems implementation.
Make decisions visible
Establish clear reporting, decisions, responsibilities, controls and governance so leaders understand progress and issues requiring attention.
Why work with me
Built in high-scrutiny environments.
My experience spans government, regulated and commercial settings, where decisions have to stand up to scrutiny and systems have to keep running after the project ends.
My study in applied behaviour analysis shapes how I look at work: change holds when the conditions around people support it.
How I deliver
- Quick wins earlyQuick wins are a priority from the start, so your team sees the benefit sooner.
- Reporting you can seeShort progress notes, one-page board reports and a secure Client Portal where you can see your engagement in one place.
- Processes you ownChanges are live, tested and documented, with guides and owners at handover.
Behavioural Governance for AI™
If someone asks who checked the AI’s work, can you show them?
It’s the same gap I look for in any process: the step that’s written down versus the step people have time to do. With AI, the step that slips is human review.
I assess AI-assisted workflows to show where review happens, what gets in the way and what to fix first, as a standalone assessment or within a Business Improvement engagement.
Behavioural Governance for AI
My regular analysis of human oversight in AI-assisted work.
Read the NewsletterWhere does the work depend on one person who knows how it all fits together?
That’s usually the place to start. Tell me what you’re working through and we’ll talk about what a good result looks like.